Telephone skills training overview the patient encounter in an ophthalmology practice most often begins with a telephone call to the practice. Working in pairs, students research and list the location and telephone number of community. When you answer the phone at your job, youll want to always greet the caller professionally. We have a huge library of esl worksheets all with teaching notes. Our awardwinning english phrase guide app for android devices contains over 6000 useful phrases and words with sound. Well actually, playing spot the difference in your esl classroom is an excellent activity or warmer to practice language. Our world is filled with things that are trying to capture our attention, so the ability to focus on certain aspects is a vital skill.
To find out if theres a helpline for a problem you have, use the. In the united states, there are usually seven numbers with an area code. Bgroup act the telephone conversation in front of the group. Its ill be in the office until 6 pm today if you want to call me. Speak slowly and clearly listening to someone speaking in a second language over the telephone can be very challenging because you cannot see the person you are trying to hear. Person 1 does the exercise for the prescribed period of time e. How to answer and talk on the telephone in the workplace. Esl and eld students may be grouped together for instructional. You get through to your friends number make contact, but shes out not at home. The language of trends spot the difference esl lesson plans. Can you identify and explain the difference each time. Spot the difference at the park worksheet all kids network. In tennis and similar games, the word love is used for zero. Spot the difference is a type of puzzle in which players have to locate a set number of variations between two otherwise identical pictures, be they diagrams or photos that have been altered with photo manipulation.
Provide the school with the name and telephone number of a. Then i give out the pic and they circle the differences. Two example telephone dialogues for business english. Spot the difference games are also called picture search games, and are commonly found in childrens activity books or in newspapers. Spot the difference games this is a type of the puzzle games where two versions of the same picture are shown side by side, and the player has to find all differences between them. It is your responsibility to check that you are able to open handouts online materials before joining.
Approximately 80 percent of the patients first contact is by telephone. Here is some advice for esl learners about speaking in english on the phone. Are you worried about this number 9 what does the verb number mean. Lesson numbername communication objective language outcomes vocabulary and phrases covered but not limited to 1.
You might want to find the differences yourself before giving them to students. This pdf contains this fun spot the difference activity in color and in black and white, along with the answer key. If they have the right number of ones the same, check they have the correct ones. In this esl telephone conversation worksheet, students collaborate with a partner to practice gathering basic information over the telephone. Customer service skills job readiness skills grammar and pronunciation skills identify workplace telephone skills and tasks. One by one, erase the numbers and replace them with the words on the worksheet, drill the pronunciation as you do this. Allow students to look at each others sheets and get them to describe the. Provide the school with the name and telephone number of a relative or close. Give all groups or pairs the same set of photos and have them race to see who can spot all the differences first. English esl telephone worksheets most downloaded 82.
Students sing a fun counting song, count different objects in the classroom, play games, read a story and do a numbers tracing worksheet. In this initial contact the patient will form either a positive or negative opinion of the practice. All the pairs of numbers below are pronounced in different ways and or have different meanings. A collection of english esl worksheets for home learning, online practice, distance learning and english classes to teach about spot, the, difference, spot t. English for useful phrases and vocabulary telephoning. Esl game boards writers workshop spot the differences also check out. Telephone vocabulary english lesson easypacelearning. Th ree short dialogs for vocabulary, listening, and speaking practice. Telephoning vocabulary and collocations choose one of the things below and explain what it means and how it is used without saying the words until your partner guesses what it says. English esl spot the difference worksheets most downloaded 44. On one hand, listening comprehension proves to be more difficult on the phone. Log in join esl kidstuff about us contact us japanese. Lesson 1 telephone english phrases first lets learn some essential telephone vocabulary, and then youll hear examples of formal and informal telephone conversations.
You phone susan again, but its the wrong number you have dialled another number, and a stranger answers. A collection of downloadable worksheets, exercises and activities to teach telephone numbers, shared by english language teachers. Spot the difference 4 1st grade 3,192 kindergarten 4,818 preschool 4,286 worksheet 2,554. If they arent comfortable giving their phone numbers, have them make up an imaginary phone number. Welcome to esl printables, the website where english language teachers exchange resources. Spot the difference games are very popular type of online games. To print the lesson on telephone vocabulary right click on a white space and choose print. Check that you are able to view handouts online worksheets, by opening one of our free sample worksheets. A number of different ways of setting up the communicative activities in. Esl instructors when they told me they wanted to work on telephone skills. What kind of phone numbers can you find in the yellow pages of a phone book. Telephone definition for englishlanguage learners from. There is a conversation, informationgap activity, roleplays and discussion.
Spot the difference at the party worksheet all kids network. Lesson numbername communication objective language. In england, northern ireland and wales, the number is 0844 477 9400. Numbers and time english language teaching home page. In the uk when writing international telephone numbers, the 0 digit at the start of the area code is dropped for international dialins, so the leading zero is bracketted.
I think you have my number already, but here it is again just in case. Go to a spot the difference in the picture website like this. If the number is wrong only 3 are the same, tell them to try again still without. If esl students have not truly learned english until they can reproduce it in a wide. This worksheet looks at making appointments over the telephone. Company name, your name speaking, how may i help you. There is lots of practice of the present continuous for future plans, and your students will have the chance to brush up on their telephone english.
In this lesson, students learn how to manage a phone conversation in english. Learning how to understand and say phone numbers correctly takes a little practice. Efl esl telephone english worksheets, activities and. So, for most adult esl learners, speaking on the telephone in english is an essential skill. Surivival esl business esl esl for adults articles lesson plans young learners esl game boards writers workshop spot the differences also check out. Students then listen to a phone call and study the expressions used to direct and change the topic of the conversation. Visual attention is a way to decide what you want to look at and what you what to ignore. Elicit the numbers and then dictate a number to the students. You call your friend susan, but the line is engaged. Spot the difference at the park worksheet spot the.
Telephone skills resource kit introduction purpose. If the number has a 0 in it, then we say oh or zero. For 4895, for example, english speakers always say, foureightninefive and not fortyeight ninetyfive listen and repeat. It can be used with students during the first lessons when colours and numbers 110 are taught. Find telephone book lesson plans and teaching resources. A part of conversation questions for the esl classroom.
Making phone calls vocabulary explain the following. With mine, first i put the pictures up and play splat. On the other hand, it is sometimes absolutely necessary for those who do not live in english speaking countries to communicate with others in english and on the phone. How can you find someones telephone number on the internet. Telephone number pronunciation teachingenglish british. Funded in part by the esl special collection, a project for the national institute for literacy. Vocabulary for describing telephone behaviour is studied. My phone number is nine three two five oh six 932506 in measurements of temperature, 0 is called zero in both british and american english. Esl students may be struggling, while maintaining the concept of the lesson. Numbers and time 1 cardinal numbers cardinal numbers are one, two, three, etc. As the music is in a marchingstyle, start off with everyone marching enthusiastically on the spot to the rhythm. Solo spot differences 1 solo spot differences 2 solo spot differences 3 solo spot differences 4. Post it note automatic redial bad weak signal forward slash public phone. For each exercise station there are a pair of maps.
The language from the lesson is put into practice during a telephone call role play. This resource kit is designed to help esl instructors plan lessons to meet their learners needs in the area of telephone skills. When writing international telephone numbers in the us, the format is usually thus. English vocabulary for the telephone speak languages. With the area code, we just say the individual numbers. Listen and complete the sentences with the different numbers that you hear. Of course there are a number of ways to use roleplay cards in class. For this esl worksheet, student match 8 names with the eventsfacts that they are associated with. You can click on the printer icon just below and to the right of the contact us menu button at the top of the page or copy and paste the part of the exercise you want onto a word document and then print onto some paper. For example, 821 the area code followed by 5555555. Have learners dictate their phone numbers out loud. Both students get similar pictures, but with 6 very tiny differences between them. Definition of telephone written for english language learners from the merriamwebster learners dictionary with audio pronunciations, usage examples, and countnoncount noun labels. I want to sit in this house pointing to a spot on the floor.
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